
The force said the call was made at the same time as operators fielded thousands of other phone calls about the heavy snowfall and sub-zero temperatures in the county. During the conversation she said: "There's been a theft from outside my house. I haven't been out to check on him for five hours but I went outside for a fag and he's gone."
When she was asked who had gone, the woman replied: "My snowman. I thought that with it being icy and there not being anybody about, he'd be safe." She was then asked whether it was an ornament, and answered: "No, a snowman made of snow, I made him myself. It ain't a nice road but at the end of the day, you don't expect someone to nick your snowman, you know what I mean?"
Listen to the 999 call here.
The operator then told her she had rung an emergency line and she should not be calling it to report the theft of a snowman. Ch Insp Simon Black said: "This call could have cost someone's life if there was a genuine emergency and they couldn't get through. It was completely irresponsible. We have spoken to her and advised her what is a 999 call, and this clearly was not."
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