Robert Broughton, 89, was on his daily visit to the One Stop in St Paul's Road, Chichester, when he was asked to remove his flat cap because of company policy.
Mr Broughton, who lives in nearby Little Breach, said he had been in the shop hundreds of times before and had never been asked to take it off.
Photo for illustrative purposes only.
"I was very angry," he said. "I think it's quite ridiculous. There were other people about who had some hats on. I wasn't disguised, it's not although I was wearing glasses or had a beard.
A spokesman for the shop said there was an incident several months ago where somebody had been assaulted, and headgear had obscured the faces of the assailants on CCTV.
They were now obliged to ask those wearing hats to remove them and couldn't discriminate on age grounds.
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